写作题 Question 2 Your company has received a request from a customer for priority service and decided that it would be appropriate to grant this request. You have been asked to write a letter to explain to the customer why his request is not accommodated. Write the letter to the customer: expressing concerns with the customer''s difficulties emphasizing the company''s commitment to providing service to the customers clarifying the company''s policy and why the request is not justifiable Question 3 Your company has been forced to downsize, and it wants to provide the best possible support to employees who now must look for other jobs. The director of human resources has asked you to write a report of effective outplacement support that has been provided in other companies. Write the report for the director, including the following information: what help has been provided by other companies what have been the effective ways of providing such help what outplacement support the company can provide for its own employees Question 4 Your company has realized that too much time has been wasted by its employees on using computers in inefficient ways. You have been asked to write a proposal for efficient use of computers by the employees. Write your proposal, including the following: a description of the employees'' inefficient use of computers suggestions for improvements with their use of computers an explanation of the benefits from these improvements recommendations for administrative policies that assure the changes
【正确答案】Sample answer to question 2: Dear Mr. Fowler: Whenever an oil furnace breaks down in the winter, it means hardship for a family. I know how difficult it was for you the evening of December 3 when your furnace shut down around eight in the evening. Since we not only supply you oil but service your furnace as well, we always handle your heating emergencies as quickly as a service technician is available. And 24-hour service is offered to minimize the discomfort for your family. Naturally, on a very cold evening such as December 3, there will be a good number of heating emergencies. Given the volume of calls that evening, many customers had to wait, like you, three to four hours before a service technician arrived. The heating emergencies are serviced on a first call/first served basis. This policy seems fairest to all customers. Although we do understand your special concern for the comfort and safety of your infant, Mr. Fowler, we can't accommodate your request for priority service in the case of future heating emergencies. Many other families we service face similar concerns—infants and small children, sick family members, and the elderly. It would not be fair for us to assign a special status to one customer at the expense of another. We will continue, however, to respond to heating emergencies at your home as quickly as we can, around the clock. We wish you and your family a happy and healthy New Year! Sincerely, Mark Slomin
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