【正确答案】
C
【答案解析】[听力原文] Changing technology and markets have stimulated the team approach to management. Inflation, resource scarcity, reduced personnel levels and budget cuts have all underscored the need for better coordination in organizations. Team management provides for this coordination. Team management calls for new skills if personnel potential is to be fully realized. Although a team may be composed of knowledgeable people, they must learn new ways of relating and working together to solve cross-functional problems. When teams consist of experienced employees from hierarchical organizations who have been conditioned to traditional organizational culture, cooperation may not occur naturally. It may need to be created. Furthermore, the issue is not just how the team can function more effectively, but how it integrates with the overall organization, or society that it supposes it serves. A group of individuals is not automatically a team. Therefore, team building may be necessary in order to improve the group's performance. Casey, an expert in this field, suggests that the cooperation process within teams must be organized, promoted and managed. He believes that team corporation results when members go beyond their individual capabilities, beyond what each is used to being and doing. Together, the team may then produce something new, unique and superior to that of any one member. For this to happen, he suggests the multi-cultural managers exhibit understanding of their own and others' cultural influences and limitations. They should also cultivate such skills as toleration of ambiguity, persistence and patience, as well as assertiveness. If a team manager exemplifies such qualities, then the team as a whole would be better able to realize their potential and achieve their objectives. What should team members do to fully realize their potential? 题目问的是团队成员应当怎样做才能完全实现他们的潜能。文章前面部分首先提到团队管理需要新的技巧来完全实现个人的潜能。接着又说，即使是由知识渊博的人组成的团队，也必须通过学习打交道和合作的新方法来解决跨部门的问题。由此可以得出C项为正确答案。A项在短文中未提及，故排除；B项中的“技术”和D项中的“传统的组织文化”虽然在短文中有提及，但选项表述均与短文内容不符，故排除。