Refer to the letter below and answer the following questions.
July 22, 2008
WESLEY MOORE
Customer Service Department
Americana Airlines
West Los Angeles, CA
90025, USA
Dear Mr. Moore,
On July 15, I （47）________ AMA flight #701 from San Francisco to Los Angeles. I have no complaint about the trip itself; it was very comfortable. However, I was very （48）________ when I arrived at the airport and discovered that my baggage had been lost. I didn't have any choice but to wait at the airport for five hours while your employees tried to trace the whereabouts of my baggage. I left the airport without my belongings as I had an important meeting to attend.
It has been one week, and I have not been contacted regarding my baggage. For this reason, I strongly feel that I should be compensated for the items that were lost. I hope to hear from your office （49）________the week.

Sincerely yours,
NATHAN HALL