填空题The following extract is taken from a discussion at a
meeting on business ethics. Put the missing phrases into each
gap. If I understand you correctly
That's a good point could I just finish I think
Kate is better placed to answer that If I could just
interrupt we should move on to the next item on the
agenda Dean John, I think you had a point to
make about mis-selling. John Yes, I'd like to come in here. We
have never had any written code of conduct for sales people; we have just
assumed that... Sarah {{U}} {{U}}
11 {{/U}} {{/U}}, that's not true, actually. We do have the
handbook... John Sorry, Sarah, {{U}}
{{U}} 12 {{/U}} {{/U}}? We have a selling handbook, but we don't
have any code of ethical conduct for salespeople and I think that a lot of them
don't really know what the boundaries are in persuading customers to sign a
contract with us. Dean {{U}} {{U}}
13 {{/U}} {{/U}}, John. OK, I think we're all agreed on that now. Time
is a little short and {{U}} {{U}} 14 {{/U}} {{/U}}. That's the
question of breach of confidence. Some customers have complained that we pass on
information about them to other companies. Sarah, do you have a view on
this? Sarah Actually, {{U}} {{U}}
15 {{/U}} {{/U}}. She's responsible for the customer database and
marketing. Kate Well, customers are always
asked on the phone if they object to our giving their names to other companies
for marketing purposes. If they are registering online then they have to tick a
box to opt out of third-party marketing. Perhaps that is where the problem
lies. Dean {{U}} {{U}} 16
{{/U}} {{/U}}, you're saying that an opt out may be unethical... that we
should give them the chance to opt in, instead. Kate No, that's not really what I meant. I think...