单选题
New World Supermarkets
5th Floor Federation Tower
Melbourne
September 8, 2010
Dear Sir or Madam,
I received the bill for my August account on September 5,2010, and was very surprised to find that I had been charged for a box of diapers I didn't buy. I am an old-age pensioner, and my children are all grown up. It's very unlikely that I will be needing diapers any time soon.
I have to say that I am surprised. I have shopped at New World Supermarkets for 30 years, and I've generally been very satisfied with your standards of service. Could you please check your accounts and sort out the problem? I have a fixed income, so a bill for $50 for something I never bought is making me very worried. Please let me know as soon as possible.
Yours faithfully,
Ms. Suzanne Jones
87 Bluff Rd.
Melbourne
Re: New World Account no. 33782A for August
Dear Ms. Jones,
Please accept our apologies. You were indeed correct that an error was made in your August account dated and sent out on September 3, 2010. We have ascertained that this error occurred in several accounts, in which extra charges were added, due to a glitch in the computer program.
Rest assured that we have rectified the error in your account and modified our automated accounts system to ensure that no mistakes will be made in the future.
An updated account will be sent with your next statement. However, please do not hesitate to contact me if you prefer a replacement statement immediately or if you have any other query.
Yours faithfully,
5th Floor Federation Tower
Melbourne
September 8, 2010
Dear Sir or Madam,
I received the bill for my August account on September 5,2010, and was very surprised to find that I had been charged for a box of diapers I didn't buy. I am an old-age pensioner, and my children are all grown up. It's very unlikely that I will be needing diapers any time soon.
I have to say that I am surprised. I have shopped at New World Supermarkets for 30 years, and I've generally been very satisfied with your standards of service. Could you please check your accounts and sort out the problem? I have a fixed income, so a bill for $50 for something I never bought is making me very worried. Please let me know as soon as possible.
Yours faithfully,
Ms. Suzanne Jones
87 Bluff Rd.
Melbourne
Re: New World Account no. 33782A for August
Dear Ms. Jones,
Please accept our apologies. You were indeed correct that an error was made in your August account dated and sent out on September 3, 2010. We have ascertained that this error occurred in several accounts, in which extra charges were added, due to a glitch in the computer program.
Rest assured that we have rectified the error in your account and modified our automated accounts system to ensure that no mistakes will be made in the future.
An updated account will be sent with your next statement. However, please do not hesitate to contact me if you prefer a replacement statement immediately or if you have any other query.
Yours faithfully,
单选题
What is the purpose of the first letter?
【正确答案】
A
【答案解析】8月份的结算清单中，误结算了并未购买的一箱尿布的钱。答案是(A)。
单选题
What is suggested about Ms. Jones?
【正确答案】
C
【答案解析】琼斯女士收入有限，想尽量减少不必要的支出。答案是(C)。
单选题
What caused the problem to occur?
【正确答案】
B
【答案解析】其他几个账户也有类似情况发生，被查出是因为计算机程序的问题。答案是(B)。
单选题
When should Ms. Jones contact Julie London?
【正确答案】
D
【答案解析】更正的清单会在下个月寄出，若想尽快拿到，可马上联系朱莉·伦敦。答案是(D)。
单选题
How many days after the store sent out its bill did Ms. Jones write back?
【正确答案】
D
【答案解析】新世界超市在9月3日寄出的账单，苏珊娜·琼斯女士在9月5日收到的账单，9月8日写的信。答案是(D)。