单选题
When you stop to think about it, criticism is a vital part of working life. Without 26 , how would you ever discover what you were doing wrong and so earn how to put it right? Yet few managers know how to give criticism 27 and few employees know how to take it. It's only too easy to 28 a critical comment about a piece of work as a personal attack. This can make you 29 , angry and hurt. Worse you may give the impression of being someone who can't take criticism, because people stop giving you opinions and you never get the chance to 30 your work. How should you 31 when your boss make a complaint about you? First, if you feel yourself tensing up, take a deep breath. This will, 32 , give you a breathing space to take in what's being said. Your next step is to analyze what kind of criticism it is, then decide on the best way to respond: If it seems personal, try to see beyond the 33 and discover what is behind it. Start by agreeing in 34 with something your critic says, and offer willingness to talk about it later in details. If it seems 35 , don't let it knock your confidence. Be glad that your boss can approach you and takes what he says on board. A. offensive B. constructively C. diagnose D. misguided E. defensive F. principle G. intelligently H. react I. feedback J. misinterpret K. principal L. unfriendliness M. improve N. justified O. literally