问答题
{{B}}Using the telephone 使用电话{{/B}}
问答题
{{B}}Requesting {{/B}}电话询问
【正确答案】
【答案解析】Good morning. Can I talk to Mr. Water, please? Can I speak to Marry? Can I have the number, please? Can we meet? I'd like to speak to Mr. Johnson, please? My name's John Smith. I'd like to talk to Mrs. Bush direct. Hello. Can I speak to John Peterson, please? Who's calling, please? Can you ask Mr. Watson to ring me? I'd like to speak to Mr. Smith, please.
问答题
{{B}}Responding to problems {{/B}}接听电话
【正确答案】
【答案解析】I'm afraid he's in a meeting at the moment. I'm afraid his line is busy. Will you hold? I'll put you through. Please hold the line. I'll hold. I'll ring back. Can l help you? Good morning, John Peterson's office. I'm afraid Mr. Watson is not in the office at the moment. He is away from the desk at the moment. Can I take a message or would you like to ring him on his mobile phone? Mr. Smith's office, hello. My name's Edward Green. I'm afraid Mr. Smith isn't available. He's in a meeting. I'm sorry, he's away from the desk. Can I take a message? He is too busy. He has an important telephone call from America. He doesn't want to talk about sales figures.
问答题
{{B}}Asking questions{{/B}}征询
【正确答案】
【答案解析】Can you take a message, please? Is he free later this afternoon? I'll try his mobile. Is that extension 234? Are you busy? Does Mr. Crook have a direct line? Do you want to see the sales figures?