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{{B}}PART ONE{{/B}}
· You will hear the opening of the Factories of the Year awards ceremony.
· As you listen, for questions 1-12, complete the notes, using up to three words or a number.
· After you have listened once, replay the recording.

{{B}} Notes on selection procedure
Panel of judges:{{/B}}
· Head of panel, Jacqueline Allen, teaches {{U}}(1) {{/U}} at Barrington Business School
{{B}}Selection process: first stage{{/B}}
· a questionnaire that was {{U}}(2) {{/U}} long
{{B}}Measurable performance criteria included:{{/B}}
· length of {{U}}(3) {{/U}} which affect productivity
· success in achieving reliable {{U}}(4) {{/U}} times
{{B}}Less tangible performance criteria included:{{/B}}
· importance of {{U}}(5) {{/U}}.
· how well companies deal with {{U}}(6) {{/U}}.
{{B}}Selection process: second stage{{/B}}
· judges compiled a {{U}}(7) {{/U}} of factories to visit
{{B}}Standard characteristics of winning factories included:{{/B}}
· effective procedures in the area of {{U}}(8) {{/U}}.
· determination to be the best
· innovations that help to achieve the factory's {{U}}(9) {{/U}}.
{{B}}New characteristics of winning factories:{{/B}}
· excellence at {{U}}(10) {{/U}} management
· provision of {{U}}(11) {{/U}} to assist personnel and visitors in finding their way
· tracking flow of production, e.g. by using {{U}}(12) {{/U}}.
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