单选题 Customer Service Department
Northland Electronics Center
4022 First Street
Wellington
New Zealand
Dear Northland Representative,
I would like to share with you a positive experience I recently had with your company.
On February 4, I ordered a DVD player and two DVDs from your online store. The (47) delivery time was five business days, so I expected to receive the items no later than February 11. When this day came and my order had not arrived, I was upset.
I waited another week to (48) any unexpected 'postal delays, and then, on February 18, I emailed the Northland Customer Service Department about the problem. They responded immediately with an apology and promised to resend the order by express delivery at no extra charge. I received it just two days later, on February 20.
I would like to (49) my gratitude to the Customer Service Department. You are a credit to your fine company, and you can count on my patronage for many years to come.
Sincerely,
Gavin Prigmore

单选题 A. estimate B. estimated C. estimation D. estimating
【正确答案】 B
【答案解析】[解析] 空格处应填入可以放在定冠词the和名词delivery line之间的形容词,B和D为正确答案的备选项。句子表示“预计的发货时间”,因此被动形式的B为正确答案。
单选题 A. be allowed for B. allow for C. be allowing D. allow of
【正确答案】 B
【答案解析】[解析] allow for意为“考虑到,斟酌”,这里要表示,“考虑到意外的邮件延误”这样的主动意义,故选B。
单选题 A. summon B. share C. remind D. express
【正确答案】 D
【答案解析】[解析] A summon召集,B share分享,C remind使想起,D express表达。