【正确答案】Call from Byron Santini, Sunrise Electronics, Toledo, Ohio. Re: upgrade of 4 x Sunrise 3 Drives with new hardware options. He understood we would ship them at our expense, then they would upgrade for $250 per unit, then ship them back to us at their expense. This arrangement was confirmed in our fax to them of July 7. Problems: 1 They've only received 1 drive. 2 .We've charged their agents here for air freight and insurance. Proposal: They will upgrade drive number R 9290004 and charge us for air freight and insurance. Please confirm this is acceptable. Question: Were other 3 drives sent at the same time? If so, maybe lost in transit. If not, send them right away but at our expense. Call him tomorrow before 6 pm their time (419 897 4567) or send fax (419 897 0982). N.B. If they don't hear from us, they'll hold the one drive they've received and withdraw the special price of $250 for the upgrade!

【答案解析】[解析] Mr Santini: This is Byron Santini (BYRON SANTINI) calling from Sunrise Electronics of Toledo, Ohio. As you know, we arranged to upgrade four of your Sunrise 3 Drives to incorporate the new hardware options and my understanding was that you would ship these to us at your expense and that we would then carry out the upgrades here for the nominal charge of $250 per unit and ship them back to you at our own expense. You confirmed this arrangement in your fax to us of July 7. Now the problem is that we've received only one of the drives and, according to the documentation, our agents in your country have been charged for the air freight and insurance! What we propose is that we carry out the upgrade on this drive (its serial number is R 9290004) and we'll charge you for air freight and insurance from us to you. Can you confirm that this is acceptable? I'd also like to know: did you send the other three drives at the same time? If so, they may have got lost in transit if they haven't arrived yet. If you haven't, then please send them right away but at your expense, in accordance with our original agreement. Can you call me in my office tomorrow before 6 pm our time (the number is 419 897 4567) or send us a fax (the number is 419 897 0982) to let us know how you wish to proceed? If you don't get in touch, we will hold the one drive we have received until we hear from you and we will withdraw our special price of $250 for the upgrade. So the bali's in your court, my friend. OK?