单选题 · Choose the best word to fill each gap from A, B, C or D on the opposite
page. · For each question (19-33), mark one letter (A, B, C or D) on your
Answer Sheet.
{{B}}Promise of Jobs with Telephone Banking Centre{{/B}}
An
￡80-million telephone banking centre is to open in Scotland, with the situation
of about 500 new jobs. Grand Union Group, which owns the Dundee and Western
Bank, said today it hopes to have the{{U}} {{U}} 1 {{/U}}
{{/U}}fully operational by next August. It will be based at the new Caledonian
Industrial Estate currently being built near Edinburgh.
The centre is
being{{U}} {{U}} 2 {{/U}} {{/U}}through a joint
partnership{{U}} {{U}} 3 {{/U}} {{/U}}global telecommunications
firm Concept and customer care specialists Businesslink.
Sara Grimaldi,
chief executive of the Dundee and Western Bank, said, 'I'm delighted we will be
working in{{U}} {{U}} 4 {{/U}} {{/U}}with Concept and
Businesslink and I'm confident we will{{U}} {{U}} 5 {{/U}}
{{/U}}from their considerable experience. The new centre will make{{U}}
{{U}} 6 {{/U}} {{/U}}use of innovative business procedures which
will{{U}} {{U}} 7 {{/U}} {{/U}}to an improved service and
experience for our valued customers.' Callum Martin, president of global
accounts for Grand Union Group, added that he was very pleased his company will
play a key role in such an important development employing state-of the-art
technology.
The local council said new jobs were{{U}} {{U}}
8 {{/U}} {{/U}}of the efforts made to{{U}} {{U}} 9
{{/U}} {{/U}}investment to the region. Council leader Hugh MacArthur said,
'It's good news for Grand Union, but it will also{{U}} {{U}} 10
{{/U}} {{/U}}us to promote Edinburgh to companies considering a{{U}}
{{U}} 11 {{/U}} {{/U}}to Scotland. The council will continue to work
hard to ensure that today's{{U}} {{U}} 12 {{/U}} {{/U}}is just
the latest{{U}} {{U}} 13 {{/U}} {{/U}}in our attempt to create
high quality jobs in the area.'
Scotland has become a European leader in
terms of telephone banking centres and has{{U}} {{U}} 14
{{/U}} {{/U}}itself an excellent reputation. The call centre sector as a whole
employs more than 28,000 people at more than 170 sites in Scotland. Taking this
into{{U}} {{U}} 15 {{/U}} {{/U}}, it seems likely that this new
centre will be another success story.