【答案解析】[听力原文]
W: Hello. This is Konstantinos Restaurant, makers of the best pizza in town. What can I do for you?
M: Hi. I called around 6:30 to order a vegetarian special. I just got my pizza and there seems to be meat on it. I"m not going to be able to eat it.
W: I sincerely apologize for that, sir. Could you give me your name and address? I"ll ask our driver to bring you a new one and a $10 coupon for your troubles.
M: Thanks, but that won"t be necessary. I"ve already had some Chinese food delivered. But I would appreciate it if you could reverse the charges to my credit card.
[解析] 细节题 原因
本题是询问男士打电话的原因，一定要注意听对话的开头部分。男士说“I called...to order a vegetarian special...there seems to be meat on it. I"m not going to be able to eat it.”，即曾打电话点了特别的素比萨，但是比萨里好像有肉，因此没法吃，由此可知男士打电话是为了说明问题，故正确答案是B. To report a problem。
单选题
What does the woman offer to do?
【正确答案】
A
【答案解析】[解析] 细节题 建议
本题是询问女士主动提出为男士做的事情，注意听女士话语中提到为男士做事情的相关内容。女士说“I"ll ask our driver to bring you a new one and a $10 coupon for your troubles.”，即为了对造成的麻烦表示歉意，女士提出会让送餐员送一份新的比萨过去并附赠10美元的优惠券，故正确答案是A. Send another item。
单选题
What does the man ask the woman to do?
【正确答案】
C
【答案解析】[解析] 细节题 请求
本题是询问男士向女士提出的请求，注意听男士话语中紧接在“请求“表达之后的内容。男士说“I would appreciate it if you could reverse the charges to my credit card.”，即请求女士将钱退还至他的信用卡中，故正确答案是C. Refund a payment。