单选题 What happened last quarter?

A、 Diners complained about service.
B、 Sales of appetizers were low.
C、 New servers were hired.
D、 Menu options were added.

【正确答案】 B

【答案解析】解析：本题是询问上一季度所发生的事情，注意听与题目的核心词last quarter有关的内容。女士说“Have you seen the sales figures from our previous quarter?Our new main dishes havebeen a success，but our appetizers have not sold as well．”，即先问男士是否看了上季度的销售额，然后说新菜品销售很成功，但是开胃菜的销售不太理想，故正确答案是(B)Sales ofappetizers were low．。

单选题 What does the man say servers will be told to do?

A、 Undergo extra training
B、 Wear uniforms at all times
C、 Work later shifts on weekends
D、 Promote specific menu items

【正确答案】 D

【答案解析】解析：本题是询问男士让服务员做的事情，注意听男士话语中提到题目的核心词servers的部分。男士说“I'll have our servers encourage the customers to order appetizers with their meals．”，即他要让服务员们多鼓励顾客点开胃菜，故正确答案是(D)Promote specific menu items。

单选题 What does the woman request the man do?

A、 Lower the price of a service
B、 Encourage employees to work harder
C、 Think of ideas for promotions
D、 Conduct more customer surveys

【正确答案】 C

【答案解析】解析：本题是询问女士向男士提出的请求，注意听女士话语中表达请求之后紧接着说的内容。女士对男士说“Could you try to come up with some other marketing ideas…”，即请求男士想一些其他的营销策略，故正确答案是(C)Think of ideas for promotions。