【正确答案】 C

【答案解析】[听力原文]
M: Excuse me! I'd like to return this sweater for a refund. The first time I washed it, it shrank at least two sizes.
F: Oh, that's a clearance item. But don't worry. It's also refundable within 7 days after purchase. Do you have the receipt?
M: Here it is.
F: Sorry, I am afraid I cannot refund this, because you bought it 8 days ago.
M: Oh, I didn't realize that.

顾客因为什么原因不能退货?营业员说虽然顾客所买的是件清货商品(clearance item)，但是如果有小票的话自购买日算起七天内(within 7 days after purchase)也可退货(refundable)。这位顾客也有小票，但是他的毛衣购于八天前，超出了七天的期限，所以不能退货了。正确的答案是C，超出了时间期限。

【正确答案】 B

【答案解析】[听力原文]
M: Unfortunately, we're having a number of complaints from our clients in Europe. They aren't pleased with the goods we are sending them.
F: Well, shall we invite the clients to meet with us?
M: It'll show them our concern, but I doubt if it can help ultimately.
F: Why don't we change suppliers?
M: That's an excellent idea. I will try to find and contact new suppliers immediately.

他们将如何解决这个问题?根据对话内容，谈话人所面临的问题是欧洲的客户对货品不满意。要如何解决这个问题呢?对话中的女士先提议请客户来见面(invite the clients to meet with us)，但是男士回答说这样只能表明他们对这个问题的关注(show them our concern)，但是很怀疑能不能最终有所帮助(doubt if it can help ultimately)。接着女士又提议换新的供货商(change suppliers)，男士立即表示同意，并要立即寻找、联系新的供货商。因此正确的答案是B，换供货商。

【正确答案】 C

【答案解析】[听力原文]
M: Hello. I'd like to book the meeting room for the 26th October, and I need a projector in it.
F: Well, the meeting room is available on that day, but the projector has been lent to the sales department.
M: Then will they be both available either on the 25^th or the 27^th?
F: Only on the 28^th, I'm afraid.
M: Ok, we will put off the presentation until the 28^th.

这位男士最终定下哪一天用会议室?对话中的男士起初预订10月26日使用会议室，并要求同时使用投影仪(projector)，但是26日投影仪已经被销售部门借去了。这位男士只好询问25或27日之间哪一天可以同时使用会议室和投影仪，结果女士回答只有28号才可以，因此他不得不最终决定将报告推迟(put off the presentation)到28号。对话中出现了几个干扰性的日期，但是既然只有28号才可以同时使用会议室和投影仪，那么他只能预订28号的会议室了。正确答案为C。

【正确答案】 C

【答案解析】[听力原文]
M: Hey, Diane, did you go to the team meeting this morning?
F: Yeah. The manager presented a new project to us, and we also talked about progress of current assignments, and due dates, etc.
M: Did he mention the evaluation of last month's performance?
F: We were about to come to that when he got that urgent call.

会议没有讨论哪个问题?这是一道从否定的角度提问的题目。根据对话中的女士的回答，在会议上经理介绍了新项目(present a new project)，谈论了目前任务的进展(progress of current assignment)以及截止日期(due date)。接着男士问经理是否提到上个月工作的评估(evaluation of last month's performance)，女士回答他们正要谈论这个问题的时候，经理接到一个紧急电话。从这句话中我们不难推测到没有谈到的话题是“上个月的工作评估”，因为经理有紧急情况要处理，没顾得上谈这件事，因此正确答案为C。“be about to”意为“正打算做某事”；“come to something”意为“马上要说到某事”。

【正确答案】 A

【答案解析】[听力原文]
M: How much commission fee do you charge if you help us market the product?
F: Well, normally, we work on a commission of around 13% for each order.
M: Oh, I think our boss usually pays around 8%.
F: Your project involves quite a lot of promotions, dealing with customers and so on.
M: Yeah, I can see that. But I am afraid the best we can do is a three percent rise.

这位男士最后所建议的佣金比例是多少?对话中的男士首先询问女士帮助他们的产品上市所需多少佣金。女士回答佣金份额一般是订单金额的13%左右。然而男士说他们老板一般仅付8%左右的定金。女士回应道：“你们的项目涉及推广、接待客户等许多工作”。她说这句话的用意是表示这个项目的工作量很大，只有8%的佣金是不够的。男士表示理解，但是他说最多上调3%(a 3% rise)，当然是在8%的基础上。那么8%+3%=11%，最后建议的佣金比例为11%，正确答案为A。

【正确答案】 B

【答案解析】[听力原文]
F: Sam, I couldn't figure out why the ending balance on 2007 didn't match the beginning balance on 2008.
M: When I checked, it was matching. How much is the difference?
F: The amount is exactly $42, 000.
M: Oh. I got it. We opened another bank account at the end of 2007. I might not have included that information.
F: That makes sense. I'm just glad it wasn't my miscalculation.

两项余额为何不相符?对话中的女士询问Sam为什么2007年底的余额与2008年年初的余额不相符。 “figure out”意为“理解，弄清楚原因”。Sam回答说当他检查的时候余额是吻合的。据此可以排除答案A，He didn't check，当Sam得知两项余额相差42,000美元时，他突然明白怎么回事了(I got it)。原来是他们在2007年底的时候重新开了一个银行账户(open another bank account)，但是他却忘了告诉这位女士这一信息。听到这一消息后，这位女士也很释然，很高兴不是自己算错了(it wasn't my miscalculation)，基于这一信息，我们也可将选项C——她将总数计算错误排除掉；从而选出正确答案B，还有一个新账户。

【正确答案】 C

【答案解析】[听力原文]
F: I need to go over the schedule for Wednesday's workshop.
M: Okay. Here's the schedule. The workshop will start at nine thirty.
F: Okay. Now, we had planned originally for the workshop to go until ten thirty, but now we have someone from the international center coming to speak to the participants on overseas promotion, so how about extending the workshop for half an hour?
M: Fine. Let's change the schedule.

根据新日程的安排，研讨会何时结束?这也是一道涉及时间表变更的问题，要得出正确的答案需要做一些简单的运算。根据原定的计划(we had planned originally…)，研讨会将于九点半开始，一直到十点半结束，但是对话中的女士说由于现在有一位来自国际中心的要给参会者讲讲有关海外推广的情况(overseas promotion)，所以需要将研讨会延长半个小时(extending the workshop for haft an hour)。“extend”意为“延长，扩展”，如果能够正确理解这个关键词语的意义，那么很容易就能想出在十点半的基础上延长半个小时即是十一点。因此正确的答案为C。

【正确答案】 A

【答案解析】[听力原文]
F: Based on the survey, we can see the most active consumer groups are those between 18 and 26 years old, followed by the 36-to 45-year-olds. So we should target the 18-to 26-year-old age group more.
M: But over the past three years, there has been a growing trend among the 46-to 55-year-olds. I believe this trend will continue, so we should focus on this group instead.

这位男士想要针对什么年龄段的顾客群?对话中的女士提出，根据调查(survey)，最为活跃的顾客群是18～26年龄段的顾客，其次(followed by)是36～45年龄段的客户，因此应该更加针对最活跃的18～26年龄段的客户群。但是对话中的男士提出了异议。他注意到在过去的三年中，46～55年龄段客户呈上升趋势(a growing trend)，而且他相信这种趋势会保持下去，所以他认为应该针对这一年龄段的客户群。因此正确答案为A。