单选题 Asgardheim Incorporated Where Your Dreams Reign Supreme Giallanghorn 89, SE-102 29 Stockholm, Sweden To: Customer Service team From: Georgina Lindberg, Customer Service Director Date: March 15 Subject: New Assignments Finally, our new offices in Reykjavik, Oslo, and Helsinki will open next month. As our business expands into other European countries for the first time, we expect a significant increase in the number of client inquiries. That is why the management has decided to rearrange our client service system. Starting April 1, the following people will be in charge of addressing all questions and concerns that fall under their respective fields of responsibility:

单选题 What is most likely Asgardheim Incorporated?

A、 A travel agency
B、 A marketing firm
C、 An insurance company
D、 A shipping corporation

【正确答案】 C

【答案解析】解析：本题需要推断与Asgardheim Incorporated有关的信息，这需要到第一封邮件中提到Asgardheim公司的部分去找线索。原文中提到“Hans Birkeland，General inquiries about Asgardheim insurance plans”，可知Asgardheim公司有负责全部保险业务咨询的员工，因此可推测Asgardheim公司是保险公司，故选(C)An insurance company。

单选题 What is suggested in the memo about Asgardheim Incorporated?

A、 It already has offices in Europe.
B、 It plans to launch a service in April.
C、 It needs to downsize its workforce.
D、 It will reorganize its management structure.

【正确答案】 A

【答案解析】解析：本题需要推断与Asgardheim Incorporated有关的信息，这需要到第一篇文章提到Asgardheim公司的部分找线索。原文中提到“As our business expands into other European countries for the first time…”，可知该公司业务首次拓展到其他欧洲国家，可以推断该公司在欧洲已经有办事处，故选(A)It already has offices in Europe．。

单选题 In the memo, the word "addressing" in paragraph 1, line 4 is closest in meaning to

A、 revising
B、 forwarding
C、 answering
D、 directing

【正确答案】 C

【答案解析】解析：第一封邮件中的“…the following people will be in charge of addressing all questions and concerns…”这句话中包含的addressing这个词表示“解决，处理(问题)”，即“回答(提问)”的意思，因此选具有“回答”意思的(C)answering。

单选题 Who will probably attend to Ms. Jakobsson's inquiry?

A、 Britta Ostergard
B、 Hans Birkeland
C、 Eva Andersen
D、 David Gronholm

【正确答案】 B

【答案解析】解析：本题需要结合两封邮件的内容进行综合考查。根据题干中的Ms．Jakobsson’s inquiry，首先定位到第二封邮件。第二封邮件中提到“I would really appreciate it if you could get back to me with information about your available insurance plans．”，可知雅各布松女士想了解有关保险方案的信息，这是第一条线索。但我们还不确定是谁负责有关保险方案这方面的咨询，这就需要到第一封邮件中去查找线索。第一封邮件中提到“Hans Birkeland，General inquiries about Asgardheim insurance plans”，可知汉斯·伯克兰是Asgardheim公司负责介绍保险方案的总负责人，这是第二条线索。结合这两条线索，可以推断雅各布松女士的咨询将由汉斯·伯克兰负责受理，因此选(B)Hans Birkeland。

单选题 What is mentioned about Ms. Jakobsson?

A、 She was recently offered a promotion.
B、 She will move into an apartment soon.
C、 She wants to cancel a policy.
D、 She previously lived in Copenhagen.

【正确答案】 D

【答案解析】解析：本题需要把选项中与Ms．Jakobsson有关的信息带到Ms．Jakobsson写的邮件中去查找并判断正误。(A)在文中并未被提及。由原文中的“I am currently living in a one—bed room apartment unit…”这句话，可知她现在住在一个一居室的公寓里，因此(B)与原文内容不符。由“I would like to have my personal property insured…”这句话，可知她想为个人房产上保险，因此(C)也与原文不符。又由“I moved here from Copenhagen last March 31…”这句话，可知她去年3月31日从哥本哈根搬到此地，因此(D)与原文内容相符，故选(D)She previously lived in Copenhagen．。