【正确答案】Dear Ms．spinks，
Thank you for your email regarding the missing delivery．I must apologize to you fOr the incon-venient delay．I have looked into the matter，and found out that the delay was caused by a dockers' strike at the port．We were away at the port this morning，negotiating with the dockers' union for a quick loading．and that is why you were unable to reach us．I must apologize to you for any inconvenience thus caused．
I am pleased to inform you that the dockers have agreed to load the goods of your order onto the ship which will carry them as soon as possible SO that the ship may start sailing this afternoon and reach your city in two days．To compensate for the delay，we are happy to offer you a 10% discount of the charge for your order。
We look forward to receiving more orders from your company in the near future．
Yours sincerely，
David Bentley
General Manager