问答题
· As China's market economy has been getting more mature gradually, more attention should be paid to customer service, if companies want to maintain sustainable development. The managing director has asked you to suggest ways of improving customer service of your company.
· Write a proposal for the managing director, including the following information:
· reasons for strengthening the customer relations department;
· ways of handling customers' complaints;
· why and how the after-sale service should be improved;
· decision to adopt the policy of "The customer is always right".
· Write 200-250 words on the separate answer paper provided.