单选题
It is true that the group interactions have both positive and negative sides. When we 22 , conflict cannot be gotten rid of. Having open discussion of conflict doesn't always bring advantages. It may come with negative effects, reducing 23 and lowering job satisfaction. During the work we found that the conflict can 24 task conflicts and relationship conflicts. These two kinds of conflicts are different in that the first one occurs when there are disagreements in completing the tasks; however, relationship conflict is initiated by 25 interpersonal relationships and is linked with friction and tension. Relationship conflict is considered to 26 performance because it leads to negative emotions, destructive behaviors and distraction. Some researches show that task conflicts can improve the performance as it 27 evaluation of assumptions, open expression. Therefore generating better solutions becomes easy. Conflicts and relationship negatively have something to do with individuals' satisfaction. The members want to stay in the group, favoring of other group members. The regular patterns are like this: When we are doing very 28 tasks, it is not good to group functioning, as many disagreements come out. On the contrary, when the group 29 non-routine tasks, disagreements won't have detrimental (不利的) effects, and 30 , disagreements are beneficial to the tasks. While discussion of conflict is not always advantageous and norms are linked with an increase in the number and intensity of relationship conflicts, they did not increase members' ability to deal with the conflicts 31 .
问答题
【正确答案】negotiate
【答案解析】[听力原文] It is true that the group interactions have both positive and negative sides. When we negotiate, conflict cannot be gotten rid of. Having open discussion of conflict doesn't always bring advantages. It may come with negative effects, reducing productivity and lowering job satisfaction. During the work we found that the conflict can be divided into task conflicts and relationship conflicts. These two kinds of conflicts are different in that the first one occurs when there are disagreements in completing the tasks; however, relationship conflict is initiated by inharmonious interpersonal relationships and is linked with friction and tension. Relationship conflict is considered to hinder performance because it leads to negative emotions, destructive behaviors and distraction. Some researches show that task conflicts can improve the performance as it gives rise to evaluation of assumptions, open expression. Therefore generating better solutions becomes easy. Conflicts and relationship negatively have something to do with individuals' satisfaction. The members want to stay in the group, favoring of other group members. The regular patterns are like this: When we are doing very routine tasks, it is not good to group functioning, as many disagreements come out. On the contrary, when the group performs non-routine tasks, disagreements won't have detrimental (不利的) effects, and in some extent, disagreements are beneficial to the tasks. While discussion of conflict is not always advantageous and norms are linked with an increase in the number and intensity of relationship conflicts, they did not increase members' ability to deal with the conflicts constructively. 此处应该填入动词原形作谓语。negotiate意为“谈判，交涉”。