If U.S. software companies don't pay
more attention to quality, they could kiss their business goodbye. Both India
and Brazil are developing a world-class software industry. Their weapon is
quality and one of their jobs is to attract the top U.S. quality specialists
whose voices are not listened to in their country. Already, of
the world's 12 software houses that have earned the highest rating in the world,
seven are in India. That's largely because they have used new methodologies
rejected by American software specialists. For example, for decades, quality
specialists, W. Edwards Deming and J.M. Juran had urged U.S. software companies
to change their attitudes to quality. But their quality call mainly fell on deaf
ears in the U.S. —but not in Japan. By the 1970s and 1980s, Japan was grabbing
market share with better, cheaper products. They used Deming's and Juran's ideas
to bring down the cost of good quality to as little as 5% of total production
costs. In U.S. factories, the cost of quality then was 10 times as high: 50% In
software, it still is. Watts S. Humphrey spent 27 years at IBM
heading up software production and then quality assurance. But his advice was
seldom paid attention to. He retired from IBM in 1986. In 1987, he worked out a
system for assessing and improving software quality. It has proved its value
time and again. For example, in 1990 the cost of quality at Raytheon Electronics
Systems was almost 60% of total software production costs. It fell to 15% in
1996 and has since further dropped to below 10%. Like Deming
and Juran, Humphrey seems to be winning more praises overseas than at home. The
Indian government and several companies have just founded the Watts Humphrey
Software Quality Institute at the Software Technology Park in Chennai, India.
Let's hope that U.S. lead in software will not be eaten up by its quality
problems.
单选题
Which country has more highest-rating companies in the world than any
other country has?
A.India.
B.The U.S.
C.Brazil.
D.Germany.
【正确答案】
A
【答案解析】[解析] 第二段第一句是答案依据。
单选题
Which of the following statements about Humphrey is true?
A.He is now still an IBM employer.
B.He has worked for IBM for 37 years.
C.India honors him highly.
D.The U.S. pays much attention to his quality advice.