【正确答案】 B

【答案解析】[听力原文] 23-30
M: Come in, Sharon and take a seat.
W: Thanks.
M: So, where do we start? Should we begin with a look at last year and then go on from there?
W: Fine.
M: So, how do you feel you've done in your first full year with the company?
W: Overall, I think I've done quite well. I feel quite confident now about what I do.
M: And are you happy with your duties?
W: Well, the job is exactly as it was advertised in the paper, so there have been no surprises. I like dealing with customers and I don't mind answering the phone and preparing invoices. Sometimes it's a bit boring typing long price lists, but then everyone has to do it.
M: That's true. Does anything make your job difficult?
W: The computer. To begin with, I was slow because I didn't know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. I think the network is too old for our software and we need some new machines.
M: But apart from the computer, is there anything else you would like to change?
W: Er, let me see. I'd like the authority to issue credit notes without having to ask you first. You're often away on business and sometimes customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly. It's a bit embarrassing at times.
M: Yes, but some of our customers always find something wrong and try and get a credit note with every order. You can't believe everything they say, you know. What about your objectives for the future?
W: Well, I need to get to know the customers a bit better and maybe try to make fewer mistakes. But I think the most important thing is to increase my product knowledge, so I don't get embarrassed when customers make enquiries.
M: Don't worry, you'll learn all that in time. What I'd like to ask you about now is…
[精析] 原文信息：To begin with, I was slow because I did not know the program, but now I get annoyed when the computer just stops working for no reason. I often sit looking at the monitor for minutes, not sure whether it is still working or not. 计算机不知为何就停止工作。A是干扰选项，那只是最初的时候她面临的问题。计算机的最大问题是它经常性的停止工作，故选B。

【正确答案】 B

【答案解析】[精析] 原文：I think the network is too old for our software and we need some new machines. 网络对于软件欠陈旧了，我们需要一些新的机器。注意这里指的机器就是新的电脑。故选B。

【正确答案】 A

【答案解析】[精析] 原文：I'd like the authority to issue credit notes without having to ask you first. You're often away on business and some times customers ring up with a complaint. And if we can't contact you, then we can't deal with the complaint properly. 在处理投诉问题时，她希望能不用请示上级就发放信用证。上级经常出差有时客户就打电话投诉。如果我们联系不上老板，那么我们就不能适当地处理投诉。所以可以看出她希望能有更多的职责来独立处理问题。

【正确答案】 C

【答案解析】[精析] 原文信息：You can't believe everything they say, you know. 此处可见Sharon的老板认为有些客户不总是诚实，所以不能完全相信他们说的话，故选C。

【正确答案】 C

【答案解析】[精析] 原文信息：But I think the most important thing is to increase my product knowledge, so I don't get embarrassed when customers make enquiries. 虽然她前面提到想少犯一些错误，但注意the most important最主要的目标就是要增加自己对产品的了解。C选项：多了解些产品的知识，正符合题意，故选C。

【正确答案】 B

【答案解析】[精析] 原文信息：How do you feel you have done in your first full year with the company?这里注意一个关键词full，一整年的意思，所以可以推出她一年前开始在这家公司工作。

【正确答案】 B

【答案解析】[精析] 原文信息：the job is exactly as it was advertised in the paper. 工作职位是在报纸上刊登的，所以选B。

【正确答案】 C

【答案解析】[精析] 原文信息：I don't mind answering the phone and preparing invoices. Sometimes it's a bit boring typing long price lists. Sharon不介意接电话或是准备发票。但有时打印过长的价目表有点烦人。选项C中准备价目表正符合题意。选项B可能会干扰，但注意B只是说打印发票，这是很容易的事。不过准备过长价目表让人不那么愉快，故选C。