【正确答案】 A

【答案解析】[听力原文]23-30
Good afternoon. My name is Juliet Sharman and I'm here to talk about Great Eastern's performance. As you all know, Great Eastern has only been a private company since it was bought by First Group as part of the privatisation of the national railway network in 1997. In the years before privatisation, the company made a lot of changes to prepare it for the free market. I'd like to tell you a bit about those changes and show you how they've affected the company's performance since 1993. To do this, I'd like to draw your attention to figures three and four on page eight of your information brochures.
I'd like to begin with a look at the bar chart, which shows annual growth in passenger revenue from 1993 to 1997,As you can see, growth slowed from 2.4% in 1993/94 down to just 1% in 94/95. However, reduced costs and more efficient sales practices resulted in growth reaching 9.9% in 1995/
96. This was followed by 7% in 1996/97. The bar chart clearly shows that the changes have made a big difference financially and have improved customer satisfaction, as we'll see.
I'm sure you've all read newspaper stories about bad service on the privatised rail network, so I'd like you to look at figure four, which shows Great Eastern's reliability and punctuality figures. As you can see from this graph, the company has an excellent reliability record. Reliability improved steadily from 99.1% in 1993 to 93.3% in 1995, where it has remained. Punctuality also rose steadily, going from 90% in 1993 to 91% in 1995. You'll notice the drop to 88% in 1996, which I'll explain later. Although we haven't received the final figures yet, I can tell you that punctuality improved in 1997 and has continued to improve this year as a result of further investment.

文中第二句说“Great Eastern has only been a private company since it was bought by First Group．．．in 1997”。