单选题

单选题 What type of message is this?

A、 A customer complaint
B、 A training tape
C、 An opening hours notice
D、 An automated menu

【正确答案】 D

【答案解析】[听力原文] 89-91
Questions 89～91 refer to the following recorded message．
电话及互联网通信公司的录音信息

单选题 What should listeners do if they wish to inquire about a recent bill?

A、 Press one
B、 Press two
C、 Press three
D、 Press the pound key

【正确答案】 B

【答案解析】

单选题 Why would some listeners stay on the line?

A、 To hear the menu again
B、 To be transferred to an operator
C、 To connect their Internet service
D、 To complain about a mechanical fault

【正确答案】 B

【答案解析】