Dear Mr. Suzuki,
The goods we received on July 15 were found not to match our order. The goods we ordered were Item No. 2345, whereas the goods received were Item No. 2354.
We can't understand how this kind of mistake could occur at your end. We have decided to ship the goods back to your company at your expense and we ask that you refund the $ 15,000 which we have already paid you. Please remit (汇寄) the refund to our account (A/Cno. 1012379). Please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.
A quick refund will be highly appreciated.
Yours sincerely,
Peterson
What did the writer complain about?
He complained about the ______ of the goods.
wrong shipment
本题问的是写信人在投诉什么。根据文章首句可知写信人投诉的原因是收到的货物与订单不符。在第二段的末句，文章提到wrong shipment，据此可得出答案为wrong shipment。 这是一封商务信函。写信人投诉收到的货物与订单不符，决定向对方退货，要求对方承担运费并退还已付货款。
According to the writer, who was responsible for this kind of mistake?
It was most probably caused by ______.
Mr. Suzuki's end
本题问的是写信人认为谁该为此事负责。根据文章第二段第一句可以得出答案。原文中的your end指的是收信方，即Mr. Suzuki's end。
What did the writer decide to do with the wrong goods?
He decided to ______ the wrong goods.
ship back
本题问的是写信人打算怎样处理这些运错的货物。根据文章第二段第二句可以得出答案为ship back。
What did the writer ask Mr. Suzuki to do?
He asked Mr. Suzuki to refund ______.
$ 15,000
本题问的是写信人要求铃木先生(Mr. Suzuki)做什么。根据文章第二段第二句后半句可以得出答案为$ 15,000。
If any damages arise out of the wrong shipment, what will the writer probably do?
He probably will ______.
claim damages
本题问的是如果运错货物导致损失，写信人很可能会怎么做。根据文章第二段末句可以得出答案为claim damages。