【正确答案】
D
【答案解析】[听力原文] Angry burger lover Webster Lucas claims he was given only one napkin on his visit to McDonald's and, when he asked for more, was rudely refused by the manager. Now Lucas is taking the giant restaurant chain to court, claiming he suffered 'undue mental anguish' and couldn't work. He sues McDonald's for a supersize $1.5m. Lucas visited a McDonald's restaurant in Pacoima, California, on January 29 this year and ordered a Quarter Pounder Deluxe. On searching in his paper bag and finding only one napkin he returned to the counter to ask for more. His lawsuit states the manager told him he already had some. Lucas is said to have replied: 'I should have gone to eat at the Jack-in-the-Box because I didn't come here to argue over napkins. I came here to eat.' Lucas, who is black, claims things then turned racist with the manager, a Mexican-American, mumbling something about 'you people'. He later emailed a complaint to the general manager saying he was now unable to work because of the 'intentional infliction of emotional distress'. McDonald's replied that their goal is 100 per cent customer satisfaction and that means friendly service with every visit without exception. They offered Lucas free burgers. But Lucas claims that being offered free burgers by McDonald's was an insult. What happened to Lucas when he ordered a hamburger in a McDonald's restaurant?