单选题 What is the problem?

A、 The man hasn't received his order.
B、 The woman gave the wrong beverage.
C、 A piece of equipment is damaged.
D、 A bank statement is incorrect.

【正确答案】 C

【答案解析】解析：题目是在询问存在的问题是什么，因此应仔细听对话中的相关表达。男士说，“I spilled somejuice on my keyboard today，and now the keys are stuck．”，即将果汁洒在了键盘上，现在按键已经卡住了。因此正确答案是(C)A piece of equipment is damaged．。

单选题 What does the woman suggest the man do?

A、 Go to another shop for help
B、 Change the details of an order
C、 Visit the bank across the road
D、 Wait until the repairs are completed

【正确答案】 D

【答案解析】解析：题目是在询问女士建议男士做什么，因此应仔细听女士的话中与建议有关的内容。女士说，“Why don’t you just wait，and we can probably repair it for you within 30 minutes．”，即在建议稍等片刻后，又说会在30分钟之内进行修理。因此正确答案是(D)Wait until therepairs are completed。

单选题 What will the man most likely do next?

A、 Go to the bank
B、 Head to his office
C、 Pay for an item
D、 Borrow some tools

【正确答案】 A

【答案解析】解析：题目是在询问男士接下来最可能做的事情，因此应仔细听对话的结尾部分。男士说，“I have togo to the bank…”，即他需要去银行。因此正确答案是(A)Go to the bank。