单选题 What is the man's problem?

A、 He hasn't been paid for a service.
B、 Some items have not yet arrived.
C、 Products were broken during delivery.
D、 He did not purchase enough desks.

【正确答案】 B

【答案解析】解析：题目是在询问男士面临的问题，应仔细听男士的话中与问题相关的内容。男士说，“The deskshave arrived…but I still haven’t received the chairs．”，即桌子虽然已经收到了，但是还未收到椅子。因此正确答案是(B)Some items have not yet arrived．。

单选题 What does the woman say about the chairs?

A、 They are more expensive than expected.
B、 They are the incorrect model.
C、 They have already been shipped.
D、 They have not arrived at the warehouse.

【正确答案】 C

【答案解析】解析：题目是在询问女士提到的与椅子有关的信息，应仔细听与题目的中心语chairs相关的内容。女士说，“It appears that the chairs have already been sent．”，即椅子已经发货了。因此正确答案是(C)They have already been shipped．。

单选题 What does the woman say she will do?

A、 Send a complete refund
B、 Go to the shipping office
C、 Deliver some other items
D、 Reduce a billing amount

【正确答案】 D

【答案解析】解析：题目是在询问女士说自己将要做的事情，应仔细听女士的话中与题目的中心语will do相关的内容。女士说，“…we will waive your shipping fee．I'll send you an adjusted invoice…”，即不会收取运费，并将寄出调整后的发票。因此正确答案是(D)Reduce a billing amount。