【答案解析】It has been a dream for Mr. Schultz that his coffee shop should be "a third place" between customers' home and work where they would chat over their espressos and cappuccinos. Starbucks has always been putting the relationship with customers on the top of its concerns. Its stores sell carefully selected CD-compilations. Later this year, the company will promote a new film. There are plans to promote books. Customers can even pay with their Starbucks "Duetto" Visa card.