问答题

Misinterpretation in Cross-cultural Communication

In cross-cultural communication the danger of misinterpretation is greatest among people who speak different native tongues or come from different cultural backgrounds, because cultural difference necessarily implies different assumptions about natural and obvious ways to be polite.
Anthropologist Thomas Kochman gives the example of a white office worker who appeared with a bandaged arm and felt rejected because her black fellow worker didn"t mention it. The doubly wounded worker assumed that her silent colleague didn"t notice or didn"t care. But the co-worker was purposely not calling attention to something her colleague might not want to talk about. She let her decide whether or not to mention it, being considerate by not imposing. Kochman says, based on his research, that these differences reflect recognizable black and white styles.
An American woman visiting England was repeatedly offended when the British ignored her in a setting in which she thought they should pay attention. For example, she was sitting at a booth in a railway—station cafeteria. A couple began to settle into the opposite seat in the same booth. They unloaded their luggage; they laid their coats on the seat; he asked what she would like to eat and went off to get it; she slid into the booth facing the American. And throughout all this, they showed no sign of having noticed that someone was already sitting in the booth.
When the British woman lit up a cigarette, the American began ostentatiously looking around for another table to move to. Of course there was none; that"s why the British couple had sat in her booth in the first place. The smoker immediately crushed out her cigarette and apologized. This showed that she had noticed that someone else was sitting in the booth, and that she was not inclined to disturb her.
To the American, politeness requires talk between strangers forced to share a booth in a cafeteria, if only a fleeting "Do you mind if I sit down?" or a conventional "is anyone sitting here?" even if it"s obvious no one is. The omission of such talk seemed to her like dreadful rudeness. The American couldn"t see that another system of politeness was at work. By not acknowledging her presence, the British couple freed her from the obligation to acknowledge theirs. The American expected a show of involvement; they were being polite by not imposing.
An American man who had lived for years in Japan explained a similar politeness ethic. He lived, as many Japanese do, in extremely close quarters—a tiny room separated from neighboring rooms by paper-thin walls. In order to preserve privacy in this most unprivate situation, his Japanese neighbor with the door open, they steadfastly glued their gaze ahead as if they were alone in a desert. The American confessed to feeling what I believe most Americans would feel if a next-door neighbor passed within a few feet without acknowledging their presence—snubbed. But he realized that the intention was not rudeness by omitting to show involvement, but politeness by not imposing.