【正确答案】 A

【答案解析】[解析] 77-79
Hi, Serra. This is Vicky from purchasing. The bookcase you ordered for your office is no longer in stock. I can place a special order for you but it will take at least 4 weeks for it to be delivered. I've seen a different one in the catalogue, though. And I thought you might want to have that one instead. It's a similar style with Mark's, and it can be in your office by the end of this week. Call me back and let me know what you want me to do. I'll be helping out with the inventory in the warehouse all day tomorrow. So, just go ahead and leave a message on my answering machine.
[词汇]
You might want to have that one instead. 你也许想要另一个作为代替。→另一个会更好。
中级问题
打电话的目的或理由、文章的主题等一般在第1句话中出现。从本段对话的第1句话中可以知道：预定的物品没有货了，出现了问题，所以才会打电话来。

【正确答案】 B

【答案解析】高级问题
短文中说话者说有一个和Mark的差不多的书柜，本周末就可以送到等具体的信息，劝接听电话的人改订单。文章中you might want to是“你也许会想……”的意思，表示劝导。问题中的recommend与文章中的you might want to表达同样的意思。

【正确答案】 D

【答案解析】高级问题
接下来要做的事情的内容一般会在文章的后半部分出现。本文最后部分出现了表示场所的warehouse，很容易找到。