填空题 January 30, 2006
Dear Mr. Brown,
Thank you for your letter of 26 January. I apologize for the delivery problems you had with us last month. I have had a meeting with our production and shipping managers to work out a better system for handling your account. We know we made a mistake on your last order. We have re placed it for you. We want to make sure it does not happen again. We have devised the enclosed checklist to use for each of your future order. It includes your firm's particular specifications, packing requirements and marking instructions. I believe it can service your company better and help you operations run more smoothly with this safeguard. Please contact us if there are any additional points you would like us to include.
Yours truly,
Mary Smith

填空题 Why does the company apologize to its customer?
For ______.

填空题 How did the company deal with the mistake7
They ______.

填空题 What does the company promise to do as to the customer's future order?
The company promises that the mistakes will not ______.

填空题 After receiving the customer's letter, what did the company do?
They had a meeting to set up ______ for dealing the customer's account.

填空题 What does the enclosed checklist include except the specification and packing requirements?