填空题
{{B}}Part One{{/B}}
Questions 1-12
Word Tips
You will hear three telephone conversations. Write down one word or number in the numbered spaces below.

{{B}}Conversation One{{/B}}
(Questions 1-4)
Look at the note below.
Message
COMPLAINTS
Complaint: Nick Lee,{{U}} (1) {{/U}}Carpet Company
Faulty Items: Fan heaters
Reasons for Complaints: cracked inadequate{{U}} (2) {{/U}}
Details/Model number, etc: {{U}}(3) {{/U}}
Purchase date: {{U}}(4) {{/U}}
Notes: Would like to change to newer( last-month)models.
填空题