【正确答案】Good evening, I have a reservation. The name is Peter Smith. A room for one night. Is it possible to hook a room for one night, please? My name is...
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问答题 Answering receptionist's questions 回答接待员询问
【正确答案】How will you be paying? —By credit card. —By cheque. Would you like to order a newspaper? —Yes, please. The Herald Tribune. —Yes, please. I'll have the New York Time. —No, Thank you. I'll have a bellhop see to your bags. —No, thank you. I only have one bag. —Thank you. I have three bags.
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问答题 Asking for information 询问
【正确答案】What time do you start serving dinner? What time is dinner, please?
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问答题Expressing wants 表示需求
【正确答案】Would you like smoking or non-smoking? I'll order right away.
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问答题Making polite requests 客气要求
【正确答案】Could you just complete this form, please? Just put your signature down here. Please leave your name and telephone number. Would you care to follow me? Could I have the bill, please? Could you charge it to my room?
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问答题Check out of a hotel 结账离店
【正确答案】a．Ask to check out I'd like to check out, please. I'd like to pay my bill, please. b．Tells the receptionist about your luggage There are two bags in my room. I have my luggage here. c．Check your account. If you are not sure, ask I'm not certain what this item refers to. Excuse me. What is this system, please? d．Ask for the receipts you need Could I have a separate receipt? Could I have a receipt, please? e．Check your next reservation Can I just double check that I am hooked in here for two nights starting Tuesday? Can I check my next reservation, please?