● Look at the notice below. It shows the different departments in a bank.
● For questions , decide which department each person should ask for.
● Mark one letter A-H on your book.
● Do not use any letter more than once.
Bank of Scotland
A Foreign Currency Exchange
B International Payments
C Customer Complaints
D New Accounts (Personal)
E New Accounts (Companies)
F Pensions and Investment
G Loans
H Insurance
Mrs. Green is unhappy about way she was treated by the cashier.
C
C 句意：格林女士对出纳员对自己的态度不满意。若对服务不满意应该找客户投诉部门，即Customer Complaints，故选C。
Ursula Johnson would like to know something about life insurance.
H
H 题干关键信息为know something about life insurance。想了解保险信息就找保险部门，即Insurance，故选H。
Mr. Wang wants to transfer some money into his wife’s account abroad.
B
B 句意：王先生想向他妻子国外的账户汇钱。若往国外账户汇钱就该找跨国支付部门，即International Payments。
BT Ltd. wants to open an account at the bank.
E
E 句意：BT有限公司想要在银行开设账户。公司想开户该找企业开户部，即New Accounts(Companies)。
Peter wants to borrow some money to open a shop.
G
G 题干关键信息为borrow some money。想借钱就该找贷款部门，即Loans。