听力原文：
Conversation One

W: Oh, hello, John. Are you using your dictating machine this morning? I've got a long report I must dictate. Can I borrow your machine? 
M: Of course. But can you spare me a second? It's the message you sent me about the delivery delay of the control desks. What's gone wrong? 
W: Everything, John. We have to get the steel sheets we need for these desks from new suppliers. Well, the suppliers have got some trouble or other. They say they will be a bit late with the delivery. 
M: But they can't be. Those control desks are a special order. They are wanted for one of the big computer companies. It's a very important contract. 
W: When did we promise the delivery? 
M: On Thursday next week. And there's a penalty clause. We stand to lose ten percent of our price for each week of overdue delivery. 
W: Oh, these penalty clauses! Why did you sales people accept them? 
M: We have to accept them; otherwise, we don't get the contracts. 
W: Well, let's get on to the Buying Department. I only heard about the delay yesterday because we kept the production line clear to handle these special sheets. It's a dreadful nuisance. 
M: It will be more than a nuisance if we don't meet on delivery date. It will cost us a lot of money. 
W: Keep calm, John. We can perhaps claim compensation from the steel suppliers for failure to deliver on time. Then we will offset the penalty clause. 
M: Well, if you can. 

Q9：Why did the woman send the message to the man? 

目的原因题。男士询问女士给他发的关于送货延期的信息；女士说他们的供货方出了问题。由此可知，女士给男士发送信息的目的是想告诉男士他们遇到的难题。

听力原文：
​​​​​​​Conversation One

W: Oh, hello, John. Are you using your dictating machine this morning? I've got a long report I must dictate. Can I borrow your machine? 
M: Of course. But can you spare me a second? It's the message you sent me about the delivery delay of the control desks. What's gone wrong? 
W: Everything, John. We have to get the steel sheets we need for these desks from new suppliers. Well, the suppliers have got some trouble or other. They say they will be a bit late with the delivery. 
M: But they can't be. Those control desks are a special order. They are wanted for one of the big computer companies. It's a very important contract. 
W: When did we promise the delivery? 
M: On Thursday next week. And there's a penalty clause. We stand to lose ten percent of our price for each week of overdue delivery. 
W: Oh, these penalty clauses! Why did you sales people accept them? 
M: We have to accept them; otherwise, we don't get the contracts. 
W: Well, let's get on to the Buying Department. I only heard about the delay yesterday because we kept the production line clear to handle these special sheets. It's a dreadful nuisance. 
M: It will be more than a nuisance if we don't meet on delivery date. It will cost us a lot of money. 
W: Keep calm, John. We can perhaps claim compensation from the steel suppliers for failure to deliver on time. Then we will offset the penalty clause. 
M: Well, if you can. 

Q10：What does the woman say about the new suppliers? 

事实细节题。对话中女士告诉男士，他们的供货商出现了问题，无法按时供货。

听力原文：
​​​​​​​Conversation One

W: Oh, hello, John. Are you using your dictating machine this morning? I've got a long report I must dictate. Can I borrow your machine? 
M: Of course. But can you spare me a second? It's the message you sent me about the delivery delay of the control desks. What's gone wrong? 
W: Everything, John. We have to get the steel sheets we need for these desks from new suppliers. Well, the suppliers have got some trouble or other. They say they will be a bit late with the delivery. 
M: But they can't be. Those control desks are a special order. They are wanted for one of the big computer companies. It's a very important contract. 
W: When did we promise the delivery? 
M: On Thursday next week. And there's a penalty clause. We stand to lose ten percent of our price for each week of overdue delivery. 
W: Oh, these penalty clauses! Why did you sales people accept them? 
M: We have to accept them; otherwise, we don't get the contracts. 
W: Well, let's get on to the Buying Department. I only heard about the delay yesterday because we kept the production line clear to handle these special sheets. It's a dreadful nuisance. 
M: It will be more than a nuisance if we don't meet on delivery date. It will cost us a lot of money. 
W: Keep calm, John. We can perhaps claim compensation from the steel suppliers for failure to deliver on time. Then we will offset the penalty clause. 
M: Well, if you can. 

Q11：How did the man get the contracts? 

事实细节题。对话中女士问男士为什么要接受这样的处罚条款；男士说如果不接受这样的条款，就根本得不到合同。由此可知，男士是通过接受处罚条款拿到合同的。

听力原文：
​​​​​​​Conversation One

W: Oh, hello, John. Are you using your dictating machine this morning? I've got a long report I must dictate. Can I borrow your machine? 
M: Of course. But can you spare me a second? It's the message you sent me about the delivery delay of the control desks. What's gone wrong? 
W: Everything, John. We have to get the steel sheets we need for these desks from new suppliers. Well, the suppliers have got some trouble or other. They say they will be a bit late with the delivery. 
M: But they can't be. Those control desks are a special order. They are wanted for one of the big computer companies. It's a very important contract. 
W: When did we promise the delivery? 
M: On Thursday next week. And there's a penalty clause. We stand to lose ten percent of our price for each week of overdue delivery. 
W: Oh, these penalty clauses! Why did you sales people accept them? 
M: We have to accept them; otherwise, we don't get the contracts. 
W: Well, let's get on to the Buying Department. I only heard about the delay yesterday because we kept the production line clear to handle these special sheets. It's a dreadful nuisance. 
M: It will be more than a nuisance if we don't meet on delivery date. It will cost us a lot of money. 
W: Keep calm, John. We can perhaps claim compensation from the steel suppliers for failure to deliver on time. Then we will offset the penalty clause. 
M: Well, if you can. 

Q12：What does the woman suggest they do? 

请求建议题。对话最后女士说，或许他们可以让不锈钢钢板的供货商承担没有按时供货的责任，并作出赔偿。