单选题
Store managers employ mystery shoppers to determine what the service encounter feels like from the customer's ______.
(A) intention
(B) complexion
(C) perspective
(D) potential
A
B
C
D
【正确答案】
C
【答案解析】
[词汇] perspective观点，视角
[错误答案] (A)意图 (B)面色 (D)潜力
提交答案
关闭