单选题
单选题
  • a. The consensus of the meeting was that 4,500 was a realistic target. One member disagreed.
  • b. It was agreed that 4,500 was a realistic target. Mr Green stated that he was not convinced.
  • c. Mr Green said the target of 4,500 was not acceptable. Ms White disagreed.
【正确答案】 C
【答案解析】
单选题
  • a. Miss Grey disagreed with Mr Brown that the new product range should be marketed in the same colours as before.
  • b. Mr Brown disagreed with Miss Grey that the new product range should include two new colours.
  • c. It was agreed that the new product range would be marketed in the same colours as before.
【正确答案】 B
【答案解析】
单选题
  • a. Mrs Scarlet agreed to investigate the cost of employing an outside agency to prepare publicity literature.
  • b. Mr Black insisted that an outside agency should be employed to prepare publicity literature.
  • c. It was agreed that publicity literature prepared in-house was not of a high standard.
【正确答案】 A
【答案解析】
单选题
  • a. Ms Pink offered to draw up guidelines on the training of staff.
  • b. It was agreed that staff in some sections needed training in the use of the computer.
  • c. It was pointed out that Mr Gold's staff were afraid of using the computer.
【正确答案】 B
【答案解析】
单选题
  • a. Mrs Bright agreed to prepare a handout on her staff's responsibilites and send Mr Dark a copy.
  • b. Mr Dark complained about the attitude of office services staff and demanded a full official description of their responsibilities.
  • c. The matter of the attitude or office services staff was raised, Mrs Bright agreed to have a word with two members of her staff.
【正确答案】 C
【答案解析】[解析] Transcript 1 .Mr Green: Er...if I could come in here . . . Chairman: Yes, Mr Green? Mr Green: I'd just like to say that the targets that Jim suggests would be unacceptable to my people. I mean, I can't see that a level of 4,500 is realistic. I'm sure Ms White would agree. Ms White: Well, no actually it seems to me that 4.5 thousand for the year is quite easily achievable. We had a 22% increase in turnover last quarter, after all. I think the others would agree with that. Others: Mmm! Oh yes. 2 .Miss Grey: I'd say that the important thing for us to agree on first is the colours we'll be offering in the new product range. There's a contradiction between the reports we've been getting from our marketing interviews and from what Mr Brown suggests. The people we talked to found both the orange and yellow prototypes very appealing. I'd like to know why Mr Brown thinks that we should stick to last year's colours. Chairman: Mr Brown? Mr Brown: I resent the tone of Miss Grey's question there. She seems to think that interviews with potential customers should govern our entire policy when it comes to colour. It's well known that tastes change very rapidly when it comes to this aspect of a product. My suggestion is based on 23 years in this business and I think I know what I'm talking about. Besides, manufacturing the product in two new colours would increase our production costs by approximately [*]. Miss Grey: I see, I didn't realize that. Chairman: All right, well let's leave it there, shall we? 3.Mr Black: If we're going to spend that much on promotional literature, we need to make sure we're getting a good quality product. Mrs Scarlet: How do you mean, Mr Black? Mr Black: Well, Mrs Scarlet, the leaflets we've had done so far have been designed by our own publicity department. And quite frankly, they don't look professional enough. Mrs Scarlet: I think they've been doing quite a good job. And do you have any idea how much contracting this out would cost? Mr Black: Well, no I don't, but maybe we should find out. Chairman: Mrs Scarlet, would you be prepared to do that? Mrs Scarlet: But...Yes. All right. Chairman: Fine, next... 4.Ms Pink: I think staff training should take preference in this case. Chairman: Yes, well, thank you, Ms Pink. Mr Gold you don't agree? Mr Gold: No, not at all. In my experience, staff training is just an excuse for time-wasting. If anyone needs to find out anything they can do that on the job, when they need to. Ms Pink: All right, with new documentation procedures, that may he true but half the staff in your section have no idea how the computer works. Mr Gold: They know as much as they need to know. Ms Pink: But if they knew more, they could make it work for them instead of regarding it as a piece of technical equipment. Mr Gold: We could give it a try, I suppose. Chairman: Well, perhaps you could draw up some guidelines, Ms Pink? 5.Chairman: Yes, Mr Dark? Mr Dark: I'd like to raise a point about office services. Chairman: Yes. Mr Dark: As you all know, we have a big turnover of staff in our section. And a number of our new staff have come to me very upset recently. I had one girl in tears yesterday. The problem is that if they want someone in office services to do anything for them, they have to know exactly who to ask. 1 mean, it's easy for the old hands - they've learnt who's in charge of what. But if you approach the wrong person there, you just get a sarcastic or a superior answer and no help at all. I think that Mrs Bright should talk to her people and tell them to be more considerate. And it would be a big help if she should draw up a clear handout explaining who is responsible for what. It's just not fair, otherwise. Ms Bright: Goodness, I think you're over-reacting, Mr Dark. It was probably Shirley or Ted again. But if you think it'll help I'll have a word with them. Once you get to know them they're very nice, they just seem fierce. And we already have a handout like the one you describe. If you haven't got a copy, I'll send you one. Mr Dark: Thank you, Ms Bright.