阅读理解 The status given to waiters in a restaurant varies in different parts of the world. For example, in some places working as a waiter is seen as having low status, like being a servant. In other places, it is viewed as a useful and important role and people who do the job well are respected.
Eddie Lam has been a waiter for four years and clearly thinks he has a good job. He is proud that he knows how to give good service to guests in the restaurant where he works. "I enjoy learning about people—their likes, dislikes and their moods. I make an effort to show them that I care," he explains. "It takes experience to understand how to make someone happy." Eddie knows that when he talks about his customers, it may sound like he is talking about his friends or his family. "There are actually many similarities in the relationship, although the relationship between waiter and customer may only last a short time," he laughs.
Eddie believes that waiters have to be very observant. They need to notice quickly when a customer is bothered, for example, if they don't have a knife, or if they want a glass of water. It is also important for them to recognise when someone is in a hurry or when a couple want to be left undisturbed for a while. And all this should happen without the customers realizing; they just get what they want. He points out that when service is good, the customers are often not aware of it.
However, if customers receive bad service in a restaurant, they usually react very quickly.
"I suppose the tips left by customers are part of my financial reward," says Eddie, "but I also get a lot of satisfaction just from seeing customers relaxing and enjoying their meals."
单选题 According to the passage, waiters' social status is______.
【正确答案】 D
【答案解析】事实细节题。由文章第一句“The status given to waiters in a restaurant varies in different parts of the world.”可知,在不同的地方,服务员的地位也不同。故选D。
单选题 Eddie Lam enjoys being a waiter because______.
【正确答案】 A
【答案解析】推理判断题。由文章第二段前三句可知,埃迪喜欢自己的工作,他知道怎样才能为顾客提供好的服务,并为此而自豪。他喜欢了解顾客的喜恶和情绪。由此可推断出,他善于和顾客交流。故选A。
单选题 According to Eddie Lam, waiters should______.
【正确答案】 C
【答案解析】推理判断题。由文章第三段可知,服务员应该灵活机警,善于观察,根据客人的情绪和需要,来提供服务。故选C。
单选题 It is implied in the passage that customers are very______.
【正确答案】 B
【答案解析】推理判断题。由文章第三段最后一句“However,if customers receive bad service in a restaurant,they usually react very quickly.”可推知,顾客对差服务很敏感。故选B。
单选题 Eddie Lam thinks that he gets______.
【正确答案】 C
【答案解析】事实细节题。由最后一段可知,埃迪不仅能从顾客那得到小费,还能从工作中得到满足和快乐。故选C。