Questions 1 to 10 are based on the following passage.

A new era is upon us. Call it what you will: the service economy, the information age, the Knowledge Society. It all translates to a fundamental (1) ________ in the way we work. Already we’re partly there.
The percentage of people who earn their living by making things has fallen (2) ________ in the western world. Today the(3) ________ of jobs in America, Europe and Japan (two thirds or more in many of these countries) are in the service industry, and the number is on the rise. More (4) ________ are in the work force than ever before. There’re more part- time jobs and the breadth of the economic (5) ________ is no longer being measured by numbers alone.
We have only to look behind us to get some sense of what may lie ahead. No one looking ahead 20 years possibly could have foreseen the ways in which a (6) ________ invention of the chip, would transform our world (7) ________ to its applications in personal computers, digital communications and factory robots. Tomorrow’s achievements in biotechnology artificial intelligence or even some still (8) ________ technology could produce a similar wave of dramatic change, but one thing is certain: information and knowledge will become even more vital, and the people who (9)________ it, whether they work in manufacturing or services, will have the advantage and produce the wealth. Computer knowledge will become as basic a requirement as the ability to read and write. The ability to solve problems by applying information instead of (10) ________ routine tasks will be valued above all else.
A. unimagined
B. predictable
C. majority
D. opportunities
E. women
F. thanks
G. recall
H. single
I. change
J. automatically
K. dramatically
L. performing
M. possess
N. general
O. utilizing