{{B}}Memorandum{{/B}}
{{U}}Date: 11 Feb., 2004 Subject: Order No. 256{{/U}}
{{U}}From: Sales Supervisor To: Amy, trainee{{/U}}
We made a mistake with the order of Court Hotel.
Please flu in the customer complaint form and pass it to Maggie Manning and ask her to deliver the juice next week.

{{B}}Court Hotel{{/B}}
Chilcompton, Bath, BA3 4SA, UK
Slembrouck BVBA
Violetstraat 187
B-1000 Brussels
Belgium 2 Feb. , 2004
Dear Sir/Madam,
{{U}}Order No. 256{{/U}}
We have just received the above order.
Unfortunately, you sent us 1,000 bottles of shampoo instead of 1,000 bottles of orange juice ordered. We need the juice for a wedding party in two weeks' time.
Please deliver the juice that we ordered as soon as possible. You can collect the shampoo at the same time.
Yours faithfully,

{{B}}Sales Department{{/B}}
Customer Complaint Form
CUSTOMER (41) ______ Chilcompton, Bath, BA3 4SA, UK
PRODUCT NO. (42) ______
Problem
PRODUCTS ORDERED (43) ______
PRODUCTS DELIVERED (44) ______
Action token
SOLUTION (45) ______