{{B}}TASK TWO - MISTAKE{{/B}}
· For questions 18 - 22, match the extracts with the mistakes, listed A - H.
· For each extract, choose the mistake the speaker describes making.
· Write one letter (A - H) next to the number of the extract.
A I didn't get details of the deal in writing at the time.
B My nervousness damaged the client's trust in my company.
C I missed an opportunity to close a deal at a certain stage,
D My eagerness to close a deal meant that I forgot important information.
E I failed to make the client feel important enough.
F My approach didn't emphasize the special features I had to offer.
G I ignored a suggestion concerning entertainment.
H My way of asking for comments was wrong.