【正确答案】Key points: The woman's problem is that she needs an official copy of her transcript, but she cannot get one because there is an unpaid charge on her student account. She was charged for something that her roommate did (a broken window). One possible solution is to pay the charge to clear her account. She could pay it herself (then have her roommate pay her back) or send her roommate in to pay it. Another solution is to talk to the dean's secretary about releasing the transcript. Opinions about the preferred solution will vary. (3.8, 3.10) [听力原文] M: May I help you.'? W: I hope so. I need to get an official copy of my transcript, but it seems I can't do that because there's an unpaid charge in my student account. The charge is a mistake--it's for a window my roommate broke in our dormitory room. Somehow the charge ended up on my account instead of hers. The problem is, I need my transcript right away because I'm applying for a scholarship. M: I see. Well, the fastest thing would be for you to just pay the charge to clear your account, and then have your roommate pay you back. Or you could send your roommate in to pay it. W: Can't you just remove the charge from my account? After all, it's the university's mistake. M: I can't do that until I get approval from the Housing Office, and that could take a while. But here's what you can do. Go down the hall right now and talk to the dean's secretary. Tell her what you've told me. She might let us release your transcript now, and then we can worry about the problem on your accc.unt later.