单选题
通读下面的短文，掌握其大意，然后从每小题的四个选项中选出可以填入相应空白处的最佳选项。

Not too long ago, an incident that happened at Walt Disney touched me greatly. A guest checking out of our Polynesian Village resort(度假胜地) at Walt Disney was asked how she{{U}} (21) {{/U}}her visit. She told the front-desk clerk she had had a (n){{U}} (22) {{/U}}vacation, but was heartbroken about{{U}} (23) {{/U}}several rolls of Kodak color film she had not yet developed. At that moment she was particularly{{U}} (24) {{/U}}over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured.
Now, please understand that we have no written service rules{{U}} (25) {{/U}}lost photos in the park.{{U}} (26) {{/U}},the clerk at the front desk{{U}} (27) {{/U}}Disney's idea of caring for our guests. She asked the woman to leave her a couple rolls of{{U}} (28) {{/U}}film, promising she would take care of the rest of our show at Polynesian Luau. Two weeks later the guest received a{{U}} (29) {{/U}}at her home. In it were photos of all the actors of our show,{{U}} (30) {{/U}}signed by each performer. There were also{{U}} (31) {{/U}}of the public procession (游行队伍)and fireworks in the park, taken by the front-desk clerk in her own{{U}} (32) {{/U}}after work. I happened to know this{{U}} (33) {{/U}}because this guest wrote us a letter. She said that never in her life had she received such good service from any business.
Excellent{{U}} (34) {{/U}}does not come from policy (政策) handbooks. It comes from people who{{U}} (35) {{/U}}—and from a culture that encourages and models that attitude.

【正确答案】 C

【答案解析】[解题指要] 这个空后面是several rolls of Kodak color film，意思是“几卷柯达彩色胶卷”。这个客人非常伤心的是(was heartbroken about)丢失了这几卷胶卷，C选项losing最为适当。A选项taking的意思是“携带”，B选项dropping的意思是“使落下”，D选项breaking的意思是“使折断”，都不符合文意。

【正确答案】 A

【答案解析】[解题指要] 应选A选项covering。这句话也可以说成rules which cover lost photos。Cover这个词有许多意思，其中一个意思是“适用于”。用上面的句子转换方式代人B选项finding、C选项making和D选项keeping，就会发现它们在此都不适用。在此也提醒考生在日常的学习中要注意一词多义的情形。

【正确答案】 B

【答案解析】[解题指要] 虽然迪斯尼没有有关丢失胶卷的赔偿规定，从下文我们可以得知前台服务员给了那个客人额外的服务。据此，应选定B选项Fortunately，那个顾客是非常幸运的。A选项Excitedly的意思是“兴奋地”，C选项Therefore的意思是“因此”，D选项Quietly的意思足“轻声地”，在此都不能反映上下文的逻辑关系。

【正确答案】 A

【答案解析】[解题指要] 这句的意思是，“前台服务员对迪斯尼关心游客的宗旨了解得很透彻”，正因为如此，才有下文提及的举动。A选项understood的意思是“懂得、理解”，B选项reminded的意思是“提醒(某人某事)”，C选项trusted的意思是“信任”，D选项discovered的意思是“发现”。只有A选项符合题意。

【正确答案】 C

【答案解析】[解题指要] 这一句的意思是“那位前台服务员请那位女游客留下未用过的胶卷，并许诺她将负责拍摄迪斯尼在Polynesian Luau的其余的表演节目”。A选项printed的意思是“洗印出来的”，B选项shot意思是“拍摄出来的”，C选项unused的意思是“未使用过的”，D选项recorded的意思是“记录下来的”。比较几个词义，只有C选项最符合上下文的意思。

【正确答案】 D

【答案解析】[解题指要] A选项film的意思是“胶卷”，B选项card的意思是“卡片”，C选项camera的意思是“相机”，D选项packet的意思是“包裹”。下一句说In it were photos…“包裹里面装着照片”，由此可知，这一句是说“那位游客在家里收到一个包裹”。

【正确答案】 B

【答案解析】[解题指要] 这一句是说：“包裹里是参加演出的所有演员的照片，每个演出者都亲笔在照片上签了名”。A选项frequently的意思是“频繁地”，B选项personally的意思是“私人的、本人所做的”，C选项alone的意思是“单独地”，D选项actually的意思是“实际上”。

【正确答案】 B

【答案解析】[解题指要] 从后半句里taken一词，可以断定答案应为B选项pictures。这个词和上一句里的photos同义，都表示“照片”之意。英语里“拍照片”就是take a photo或者take a picture。A选项。rules“规则”，C选项handbooks“手册”和D选项performances“表演”在此都不适用。

【正确答案】 D

【答案解析】[解题指要] A选项advice，的意思是“忠告”，B选项experience的意思是“经验”，C选项 quality的意思是“质量”，D选项service的意思是“服务”。这篇文章试图通过讲述发生在一位游客身上的不寻常的故事，来揭示迪斯尼乐园急游客所急、想游客所想的服务理念。最后一段对全文内容作了小结：“这种优质的服务不在于服务手册，而在于关心他人——和鼓励以及仿效认真为游客服务的态度的文化”。