【答案解析】A: What content do you think this training program should include? B: I think the first should be company organization, because a general idea about the company will help the new comers to prepare for their new working environment. A: Yes, definitely. And I think at the same time, company rules should be included. This part of training will prevent future mistakes of the new comers. B: That's right. I think except the general knowledge about the company, some specific skills should be trained, like the computer skills, language skills and also knowledge about equipment, product and so on. A: I can't agree more. Moreover, I think we should train new comers something about our insurance policy. This is also important. B: Yeah, that's true. Besides, they should also be trained to provide our customers the so-called “smile service”, because you know, the customer is God. A: Yes, right. I think this is basically everything here. Examiner's question Which three essential training parts should be included in the program, do you think? Key: company organization and rules, specific skills as well as customer service.