单选题 Antoinette Ricks, Manager, Fiesta Catering
78 Park Avenue, Detroit, MI 48206
Dear Ms. Ricks,
I am sending this letter to contest the billing charges for the catering service you provided for Zaider Corporation last Saturday night. During the occasion, my staff noticed that the buffet menu differed from the one included in the package we had selected. In particular, the entrees were dishes included in Package B and not Package A, which is the more expensive menu. In spite of the error, your staff charged us the full price for Package A.
In addition, my guests were served only one round of soft drinks, even though our contract states that drinks would be unlimited at no extra charge, if my memory serves me right, you even told me that the upgrade was complimentary for regular clients, such as Zaider Corporation. 1 mentioned this to your head waiter, but he indicated that he was not told to provide bottomless drinks. As a result, the additional soft drinks consumed that night were charged to my running total.
I am seriously disappointed with what happened. I request that you personally look into the matter, as I will not submit my payment until the excess costs of the entrées and extra charges for the drinks have been deducted from the total. A copy of our contract is enclosed for your reference.
I look forward to your immediate action on the matter.
Katherine Bailey, Sales Manager, Zaider Corporation

单选题 What does Ms. Bailey say about the services she was provided?

【正确答案】 A

【答案解析】[解析] 判断正误题
本题要将选项中与the services she was provided有关的内容带回到贝莉女士写的信中去查找并判断正误。由“...the entrees were dishes included in Package B and not Package A, which is the more expensive menu. In spite of the error, your staff charged us the full price for Package A.”可知，主菜是包含在B套餐中的，而非更贵的A套餐，但服务员却错误地收了他们A套餐的全额费用，又由“...the excess costs of the entrees and extra charges for the drinks...”可知，主菜和饮料都多收了费用，因此A与原文内容一致，故选A. The charges are excessive。B、C、D在文中都未被提及。

单选题 What is indicated about Zaider Corporation?

【正确答案】 C

【答案解析】[解析] 推断题细节信息
本题需要推断有关Zaider集团的信息。根据“...you even told me that the upgrade was complimentary for regular clients, such as Zaider Corporation.”可知，Fiesta Catering公司说将为像Zaider集团一样的常客提供免费升级，由此推断Zaider集团使用了Fiesta Catering公司的服务，选C. It has hired Fiesta Catering before.。

单选题 According to Ms. Bailey, what did Ms. Ricks mention about the drinks?

【正确答案】 D

【答案解析】[解析] 判断正误题
本题要在选项里找出里克斯女士在信里说的与the drinks有关的内容带回原文中去查找并判断正误。A、B、D在文中都未被提及。由“...our contract states that drinks would be unlimited at no extra charge.”可知，贝莉女士与里克斯女士签订的协议里说饮料是免费无限量供应的，因此选D. They would be available throughout the event at no extra cost.。

单选题 Why did the waiter refuse to recognize the agreement between Ms. Ricks and Ms. Bailey?

【正确答案】 B

【答案解析】[解析] 以Why提问题
本题是问为什么(Why)服务员拒绝承认贝莉女士与里克斯女士签订的协议。根据题干中的核心线索the waiter refuse to recognize the agreement定位到原文中的“I mentioned this to your head waiter, but he indicated that he was not told to provide bottomless drinks.”，可知贝莉女士没有跟领班服务员说过提供饮料的事，领班不知道饮料是免费无限量提供的，因此选B. He was not given specific instructions to do so.。

单选题 What does Ms. Bailey plan to do?

【正确答案】 B

【答案解析】[解析] 以What提问题
本题提问贝莉女士打算做什么(What)。根据题干中的核心线索Ms. Bailey定位到原文中的“I will not submit my payment until the excess costs of the entrees and extra charges for the drinks have been deducted from the total.”这句话，由此可知在超出部分的费用被从总费用中扣除之前她都不会支付款项，因此选B. Withhold payment。