问答题Question 2 · The Marketing Director of your organisation is concerned about the level of sales in the region where you work, and has asked you for a report explaining the situation. · Write your report for the Marketing Director, · briefly comparing sales with those of a year ago · giving reasons for the present situation as regards sales · saying what you are doing to improve the situation ' · expressing. your confidence in the future. · Write 200 - 250 words. Question 3 · The organisation you work for has a suggestion scheme which staff are asked to contribute to. You have an idea for improving the way in which new staff are recruited, and have decided to send a proposal to Ms Cartwright, who administers the suggestion scheme. · Write your proposal, · outlining the present way in which new staff are recruited · describing your idea for improving the method · explaining how your idea can be introduced · outlining any disadvantages your idea might have. · Write 200 - 250 words. Question 4 · This is part of a letter sent to you by Mr Sharrold, one of your organisation's customers: I was shocked to be spoken to so rudely on the telephone by a member of your sales staff, particularly as my reason for calling was to point out mistakes in the goods that had been despatched to me. · Write a letter to Mr Sharrold, · apologising for what has happened · saying what you have done to deal with his complaint · explaining why the mistakes were made · offering compensation. · Write 200 - 250 words.
【正确答案】Question 3 / Proposal To: Ms Cartwright From: Jeremy Dunne Date: 24 May Subject: Staff recruitment Background At present staff recruitment depends entirely on advertising in the local newspaper. This is expensive, and generates very few applications. In several cases no appointment has been made because of the applicants' unsuitability. Proposal As existing staff are familiar with the work and with the type of people required, they are well placed to recruit new workers among people they know. As an incentive, anyone who introduces a person who is appointed - either at that time or to a subsequent vacancy - could be given some reward, possibly financial. This is likely to lead to more successful recruitment, and as a by- product may give existing staff a greater sense of responsibility for the company. Further, if employees have friends and relations working in the same place, they are likely to get increased job satisfaction. Introduction of procedure The idea could be explained at a general meeting of the workforce, so that any questions can be dealt with there and then. A written outline of the procedure could then be displayed on noticeboards. It would be worth introducing this system when there are vacancies to be filled, so that it gets off the ground immediately Possible disadvantage There is a risk of iii feeling if a staff member introduces someone whose application is unsuccessful. If it is made clear that appointments cannot be taken for granted, I feel that this danger would not outweigh the advantages of the scheme.