填空题Directions:There is a passage below. After reading it, you
are required to answer the questions in the fewest possible words. The answers
should be written after the corresponding numbers on the Answer
Sheet. Dear Mr. Reynard, As you know, we
have bought several machines from your company and been quite satisfied with
their performance. We have even recommended Fox machines to other companies.
Recently, however, the standard of your after-sales service has got much
worse. Our two HD55Cs were installed in 1992 and your regular
twice-yearly service together with our own maintenance program has kept them in
perfect working order. When there was a breakdown, your service agents used to
send an engineer at 48 hours' notice. Now the situation has changed and the
engineer promises to come "in about 10 days" and is unable to tell us exactly
when he will be arriving. Last week he arrived at 4p.m. on Friday afternoon and
our own maintenance engineer was unable to leave work until your man had
finished. Let me say that we are not satisfied with this state
of affairs. We have already spoken to your service agents about this, but there
has been no change so far. We look forward to hearing from you
and hope that you can promise an immediate improvement in your after-sales
service.
Yours sincerely, (signature)
填空题
What did the writer write the letter for?
填空题
Besides their own maintenance program, what else kept the HD55Cs in perfect working order?
填空题
What did the seller's service agents use to do when the user's machines broke down?
填空题
When did the seller's engineer arrive at the buyer's company last Friday?
填空题
What did the writer expect Mr. Reynard to do with the problem?