You will hear two telephone conversations.
Write down one word or number in each of the numbered spaces on the forms below.
CONVERSATION 1(Questions 1-4)
MESSAGE
Complaint: Mr. Robert Tips, has a question about his
【L1】 1this month. The bill he received seems too【L2】 2.
Solution: The clerk will mark the problem and have a【L3】 3take a look at the account. There
should be an answer by the end of the week and the inquiry number is【L4】 4 【L1】