Daniel: Daniel Van, Product Promotion Department. What can I do for you?Brown: Promotion? I don' t want promotion, I want whoever is in charge of orders. Can' t you people get anything straight?Daniel: What sort of orders are you calling about, Mr... ?Brown: Kendall. Brown Kendall of Star Company. It' s an order for 100 revolving chairs that we've been waiting over a month for, even though we were promised immediate delivery.Daniel: Well, Mr. Kendall, I' m afraid the Manager in charge of orders is out at the moment. But perhaps I can help you. Now, would you please just tell me again what the order was for?Brown: 100 revolving chairs. We've got people here waiting for their chairs...Daniel: Hmm, that does sound bad, Mr. Kendall. I am sorry if you've been inconvenient. I will see what I can do about it. Have you got the order number handy?Brown: Yes, it's 87920.Daniel: Thanks. Now, just let me check our record... I don' t see anything about it in our file. How about if I ask our dispatcher (调度员), Mr. Moore to call you right back, after I spoke to him?Brown: Er... all right. Message To: 1 in charge of orders From: Brown Kendall of 2 Date: October 20, 2005 Subject; Complaint about the late delivery of 3 . Details Brown Kendall wants to check his order. Its number is 4 . I failed to find it in our record file, so I asked Mr. Moore to handle the problem since you're out. Please check this up when you're back. Daniel from 5 Department