填空题 Directions: The following is a memo. After reading it, you should give brief answers to the 5questions (No.56 through No.60) that follow. The answers (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet.
MEMO

FROM: David Williams
TO: IMA student
DATE: January 20, 2006
SUBJECT: Review Questions from Chapter 3 and Online Readings
Here are the answers to your January 18th review questions about feedback, listening, and non-verbal communication.
1. Four ways that can provide supportive feedback are:
●maintaining eye contact;
●responding with appropriate facial expressions and gestures;
●using verbal reinforcements such as "I see" and "Yes";
●rephrasing the speaker's comments to verify understanding.
2. When your gestures conflict with your words, your audience will almost always believe your gestures and not your words.
3. Active listening is very useful when you are not sure you understand what the person means, or when an important or emotionally charged message is sent.
I hope this information is helpful. If you need further information, please contact me by e-mail at imastudent@ou.edu.
填空题 Who has written this memo? ______.
填空题 What is the subject of this memo? Review Questions from Chapter 3 and ______.
填空题 What kind of role can maintaining eye contact play in communication? It can provide ______.
填空题 What will your audience always believe when your gestures conflict with your words? They will almost always believe ______.
填空题 What should you do when you are not sure you understand what the person means? You should ______.