单选题
单选题
  • A. Complaining to the manager.
  • B. Having a fight with the manager.
  • C. Buying another pair of jeans.
  • D. Trying to get his money back.
【正确答案】 D
【答案解析】[解析] M: Ahem. Excuse me, where's the manager'? I want to see him. W: I'm sorry, but the manager is not here today. M: I demand a refund on these jeans. They are not the right size. W: I'm so sorry, but the manager is not in. I'll have to take care of your matter. M: You see, I paid an expensive price for these jeans and one of your salesclerks gave me the wrong size. On top of that, he put them in a box so that only after I arrived home and my son tried them on was I aware of his trick. W: I'm sorry, but I don't think he did that deliberately. M: I don't care how sorry or apologetic you are. I want my money back. W: Do you have the receipt with you? M: No. W: I'm sorry, but no receipt, no refund. This is our policy. M: You'd better refund my money or else you'll be in big trouble. W: I'm terribly sorry, but I can't refund your money. I can give you another pair of jeans in exchange for yours. M: Isn't there anything else that you do? W: No, that's the way it is. M: Well, OK, I'll exchange my jeans for another pair, but I'm not happy. What is the man doing?
单选题
  • A. The girl refused to refund the jeans.
  • B. He was given the wrong size.
  • C. The girl deliberately put the jeans in a box.
  • D. The girl didn't handle his complaint well.
【正确答案】 B
【答案解析】[解析] What made the man so angry?
单选题
  • A. Apologetic.
  • B. Reasonable.
  • C. Pathetic.
  • D. Fault-finding.
【正确答案】 D
【答案解析】[解析] Which word best describe the man?
单选题
  • A. The manager was off that day.
  • B. It was the policy that you couldn't refund your money without the receipt.
  • C. The woman will exchange the man's jeans for a right size.
  • D. The man was satisfied at last.
【正确答案】 D
【答案解析】[解析] Which of the following is NOT correct according to the passage?